Operations Center Manager Job Description (2023)

Job Descriptions

Operations Center ManagerJob Description

4.5

172votesfor Operations Center Manager

Operations center managerprovides technical expertise to staff on security incident monitoring, triage, response, threat & vulnerability management and security analysis.

Operations Center ManagerDuties & Responsibilities

To write an effective operations center manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations center manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Promote a proactive rather than a reactive culture within the team through improved analysis and metrics

Building the intial teams, establishing procedures, metrics and processes

Maintain strong quality and productivity standards within the team, coach them to improve the daily activities

Ensuring the success of deployment projects

The ability to communicate with employees on all levels

Maintain status of high priority tickets and customers

Provide leadership to 150+ FTE including Supervisors who assist with customer service, scheduling appointments, registration through inbound and outbound calls, various web related communication tools

Work with the management team to ensure the highest level of patient satisfaction and loyalty

Ensure quality hiring, training, and retention of Contact Center staff

Provide leadership, coaching, and mentoring to the supervisory staff

Operations Center ManagerQualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications forOperations Center Manager

List any licenses or certifications required by the position:UNIX, CISSP, ITIL, CSSP, III, IAT, MCE, CCNA, CASP, CISM

Education forOperations Center Manager

Typically a job would require a certain level of education.

Employers hiring for the operations center manager job most commonly would prefer for their future employee to have a relevant degree such asBachelor's and Collage DegreeinEducation, Management, Business, Engineering, Computer Science, Leadership, Finance, Science, Business/Administration, Nursing

Skills forOperations Center Manager

Desired skills foroperations center managerinclude:

Circuit delivery and telecommunications requirements analysis

Systems design

EGRC platforms

Various risk management frameworks

Incident management and response activities across the incident life cycle

Analysis

Configuration control technologies

Network monitoring

Security tools and techniques used by Cybersecurity teams to further analyze the impact and exposure to Cyber threats

TCP/IP communications and how common protocols and applications work at the network level

Desired experience foroperations center managerincludes:

Demonstrated understanding of data center best practices, standards and guidelines

Basic understanding of RBI regulations

Experience in operations management of a contact center

A minimum of 7 years’ experience in managing a security operations / investigations function

A minimum of 10 years’ experience in security program management or a technical role with an emphasis on incident investigation and problem resolution

Experience managing a shift based, global operational team with an eye toward ensuring that quality of life is maintained in demanding environments

Operations Center ManagerExamples

1

Operations Center Manager Job Description

Job Description Example

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  • Microsoft Word (.docx).DOCX
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Our growing company is looking to fill the role of operations center manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Responsibilities for operations center manager

  • Controls access to the Operations Center and secure room
  • Contribute to and support all company sponsored programs and initiatives
  • Ensure high levels of satisfaction with the Store organizations
  • Manage an existing team of four operations technicians that are primarily responsible for the execution of scheduled processes utilizing the Broadcom/CA Application Manager (aka AppWorx) scheduler
  • Supervise and assist in the preparation of jobs for scheduling into a distributed production environment using the AppWorx scheduling system
  • Coordinate resolution efforts amongst DBAs, system administrators, and programming technical leads when necessary
  • Perform AppWorx system upgrades
  • Manage two on-prem data centers
  • Monitor data center environmental conditions and execute appropriate escalation procedures in the event of any anomalies
  • Schedule and coordinate data center maintenance activities including routine maintenance for air handlers, UPS systems, and testing backup generators

Qualifications for operations center manager

  • Familiarity with the operations in the Kuwait Area of Operations
  • Ability to prioritize operations based on the commander's priorities
  • Exceptional interpersonal skills to interact professionally with the government customer and with employees at all levels
  • Excellent verbal and written communications skills to conduct meetings, execute plans, prepare reports, plans, and working instructions
  • Bachelor's degree from an accredited College or University in Business Administration, Civil Engineering, related transportation field, or directly relative experience in a TOC environment
  • Must be a self-starter and be able to successfully execute initiatives with some guidance and accomplish stated goals

2

Operations Center Manager Job Description

Job Description Example

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  • Microsoft Word (.docx).DOCX
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Our growing company is searching for experienced candidates for the position of operations center manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.

Responsibilities for operations center manager

  • Investigate and resolve all unique issues related to SCs and conduct in-depth analysis using specialized technical knowledge and experience
  • Carry out other administrative duties at this role, including but not limited to service operations staff performance measurement and bonus calculation
  • Assess center staff service operations training needs
  • Manage Team Supervisors to ensure program(s) productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner
  • Maintains and improves call center operations by monitoring performance
  • Maintains and improves call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
  • Partner with the CCM and/or Director (if no other CCM or SCCM on site) on the daily operations of the Contact Center or business segment within the Contact Center
  • Attend regular meetings with business partners to analyze and improve results including
  • In conjunction with the Director, and/or SCCM/CCM, support Customer Service in meeting/exceeding all financial/operational metrics
  • Run a team of systems administrator that is responsible to deliver the best online services to our players

Qualifications for operations center manager

  • Understanding of business system, distribution and logistics engineering principles, and business drivers in the L&D area
  • Strong People Management & development skills required
  • Analytical skills, leadership skills, and project management skills
  • Knowledge of SAP WM system would be an advantage
  • Experience in work flow process & systems development required
  • System oriented and ability to develop a working knowledge of the mechanics of technologies and processes within his/her organization

3

Operations Center Manager Job Description

Job Description Example

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  • Microsoft Word (.docx).DOCX
  • PDF Document (.pdf).PDF
  • Image File (.png).PNG

Our company is searching for experienced candidates for the position of operations center manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for operations center manager

  • Liaison, single point of contact, between the vendor and Markets
  • Responsible to deliver all CX, quality and cost targets
  • You will be responsible to secure the vendor is delivering as per the SLA with the respective market
  • Ensure that operation management policies, standards and procedures are properly implemented, enhanced, and maintained
  • Analyze, manage, and resolve client issues in a timely manner
  • Act as primary financial and administrative/compliance manager, including strategic planning and daily business operations, for the 8 SCs directly under the Dean’s Office (Human Immune Monitoring Center, Stanford Functional Genomics Facility, Stanford Center for Innovation and In Vivo Imaging, Biomaterials and Advanced Drug Delivery, Transgenic Knockout and Tumor Model Center, Neuroscience Microscopy Service, Behavioral and Functional Neuroscience Lab, and Gene Vector Virus Core)
  • Lead modeling, budgeting and forecasting, long-range planning, and performance reporting activities for all SCs under the Dean
  • Develop custom annual government rate packages under a break-even profit model
  • Manage the Service Center central financed capital debt plan
  • Manage timely month-end processes, labor schedules, approvals of expenditures, purchase orders and invoices, and billing processes using the iLab Solutions System

Qualifications for operations center manager

  • Previous experience in a managerial or leadership role
  • Must be highly professional, focused on quality, customer service oriented, and have excellent follow-through skills
  • Must possess excellent oral and written communication skills with the ability to write clear and accurate operational procedures and status reports
  • Willingness and ability to handle a wide range and number of tasks
  • Moderate experience with SQL queries and Unix shell commands
  • Prior experience managing data centers or extensive exposure to data center related tasks such as assuring high availability, space planning, and analyzing power and cooling needs

4

Operations Center Manager Job Description

Job Description Example

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  • Microsoft Word (.docx).DOCX
  • PDF Document (.pdf).PDF
  • Image File (.png).PNG

Our innovative and growing company is looking for an operations center manager. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for operations center manager

  • Serve as stations primary GSC (Ground Security Coordinator) and Emergency Response Plan Coordinator while on duty
  • Develop guidelines, standards, policies and procedures and disseminate to technology teams
  • Ensure staffing is maintained at approved resource levels based on staffing forecasts and work activity
  • Manages day-to-day operations ensuring daily client service objectives are met
  • Produces scheduled reports
  • Identifies and assists in implementation of various training programs
  • Manage the operational resources of the airline to ensure maximum operational performance as measured by the Department of Transportation (DOT) and Customer Experience Metrics
  • Create, communicate and execute Customer and Operational recovery plans during System Disruptions caused by weather, Air Traffic Control (ATC), maintenance or security disruptions
  • Coordinate cross-departmentally during the daily operation to optimize the system
  • Take a significant role in the development of System Operations Crewmembers to support the engagement, growth, goal achievement

Qualifications for operations center manager

  • Familiarity with Oracle DBMS and Oracle EBS
  • Working technical knowledge of network and platform operating systems, including client and server operating systems
  • Ability to conduct research into software or hardware issues and products as required
  • Excellent interpersonal skills and a collaborative management style, ability to delegate effectively
  • Excellent people manager, open to direction while implementing a collaborative work style and commitment to a strong work ethic
  • ITAR/EAR access required – candidates must be a U.S. citizen, permanent resident, or Green

5

Operations Center Manager Job Description

Job Description Example

Download

  • Microsoft Word (.docx).DOCX
  • PDF Document (.pdf).PDF
  • Image File (.png).PNG

Our growing company is looking to fill the role of operations center manager. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for operations center manager

  • In conjunction with Auxiliary Services, develop new retail, food, and service related revenue streams for events and conferences
  • Directs and coordinates the technical services of areas of responsibility to promote efficiency of operation and efficient utilization of personnel
  • Maintains effective working relationship with Medical Directors
  • In conjunction with the director, develops and implements departmental/section policies
  • As needed and requested by director, represents the sleep center in meetings with other administrative personnel in the hospital
  • Develops and implements, in concert with the director, policies, procedures and techniques relative to safety, infection and environmental control standards, and other regulatory requirements to ensure necessary accreditation
  • Collaborates with medical/nursing staff pertinent to ordering and scheduling of sleep studies, patient preparation and report findings to ensure effective management of patient care
  • Organizes, maintains and monitors department supplies to ensure adequate inventory at all times
  • Interviews and guides selection of personnel
  • Develops and recommends operating and capital budgets for areas of responsibility

Qualifications for operations center manager

  • 15+ years of experience in geosynchronous communications satellite operations, including
  • Bachelor’s Degree in Electrical, Mechanical, Computer or other type of Engineering
  • Direct the planning, coordination, implementation and execution of approved policies, programs and services related to Data Center services
  • Oversee operations-related projects
  • Oversees the day-to-day operation of NASA HQ IT infrastructure
  • Experience in preparing and managing of the KPI reports and metrics across all services within Data Center

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